This Privacy Policy explains how FORVR MONAE collects, uses, and shares your information in connection with its text message marketing program (the "Messaging Service"). We use Attentive to deliver this service, and in doing so, Attentive acts as our service provider and data processor.

1. Information We Collect

We collect several types of information from you, both directly and through automated technologies:

• Personal Information: When you sign up for the Messaging Service, we collect the phone number and email address you provide. If you send messages via the service, we also gather the content of your messages and any other information shared within them.

• Automatic Collection: We may use cookies or similar tracking technologies to collect information about your interactions with the Messaging Service. These technologies help personalize your experience, such as sending tailored text messages (e.g., shopping cart reminders).

• Additional Information: If you engage with us through contests, surveys, or customer service inquiries, we may collect additional personal information, including contact details and any other data you voluntarily provide.

2. How We Use Your Information

We use the information we collect to:

• Provide and Improve the Messaging Service: To deliver, maintain, and enhance the Messaging Service, ensuring it meets your needs and preferences.

• Personalize Your Experience: To tailor the content you receive, ensuring it is relevant to you (e.g., personalized offers or reminders).

• Customer Support: To address any issues or questions you may have about the Messaging Service.

3. Sharing Your Information

We may share or disclose your information under certain circumstances, including:

• With Service Providers: We may share your data with third-party vendors, such as Attentive, who help us deliver the Messaging Service.

• Legal and Safety Requirements: We may disclose your information when necessary to:

  • Comply with legal obligations or respond to government requests.
  • Enforce agreements or protect our rights and safety, as well as those of our affiliates, you, or others.

• Aggregated or De-Identified Information: From time to time, we may share anonymized or aggregated data about the use of the Messaging Service for analytical purposes, including with advertisers or promotional partners.

4. Data Protection

We implement a range of security measures, including physical, technical, and administrative safeguards, to protect your information from unauthorized access, loss, or disclosure. While we strive to ensure the security of your data, please note that no method of online transmission is 100% secure. We cannot guarantee the absolute security of any information you transmit to us.

5. Retention of Information

We retain your personal information for as long as you continue to use the Messaging Service or as needed to fulfill legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices and Control

Your participation in the Messaging Service is voluntary, and you can opt out of receiving marketing text messages at any time. To stop receiving future marketing communications, simply reply to any of our text messages with one of the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For further details, refer to our Terms.

7. Customer Support

If you experience any issues with the Messaging Service, please contact our support team at hello@jacquemonae.comwith a description of your concern.

8. Additional Terms

By signing up for the Messaging Service, you also agree to our main Privacy Policy.

Thank you for trusting FORVR MONAE with your information. We are committed to protecting your privacy and enhancing your experience with our Messaging Service.